Fully Remote for LATAM must work across EST/CST hours and some flexibility required

Hi, we’re Search Atlas! We’re a rapidly growing SEO software company and full-service digital agency that helps websites improve their Google performance. From Fortune 500 companies to Silicon Valley startups, our clients trust us to drive results.

We’re looking for a proactive and tech-savvy Customer Training Specialist to lead daily group training sessions for clients of all sizes: from individual users to larger, strategic accounts. This role is instrumental in ensuring our customers gain the knowledge and confidence they need to succeed with our platform.

You will be responsible for managing, designing and executing engaging, outcome-oriented training sessions, summarizing attendance and results, and continuously refining the training experience.

Responsabilities

• Conduct high-quality onboarding sessions via Zoom for trial customers to ensure a strong first experience with the platform

• Guide customers through key features, use cases, and best practices tailored to their specific goals

• Identify customer needs, pain points, and success criteria during live sessions

• Drive trial-to-paid conversion by demonstrating clear value and ROI

• Proactively identify and position upsell opportunities based on customer usage and needs

• Send timely and personalized follow-up communications, including summaries, resources, and next steps

• Maintain accurate records of customer interactions, activity, and pipeline in CRM systems

• Collaborate with Sales, Marketing, and Customer Success teams to ensure a seamless customer journey

• Provide feedback to Product and leadership on common customer challenges and feature requests

• Consistently meet or exceed conversion, engagement, and activity targets
  

Requirements

• 2–5 years of experience in Customer Success, Onboarding, Sales, or a client-facing SaaS role

• Strong ability to lead engaging, consultative conversations in a virtual setting (Zoom proficiency required)

• Proven track record of driving customer engagement, conversions, or revenue growth

• Excellent communication, presentation, and interpersonal skills

• Ability to quickly understand customer needs and translate them into product value

• Highly organized with strong time management skills in a fast-paced, high-volume environment

• Experience with CRM and customer engagement tools (e.g., Salesforce, HubSpot, Gainsight, etc.)

• Self-motivated, proactive, and comfortable working with performance metrics and goals

• Bachelor’s degree preferred or equivalent practical experience

Salary & Benefits

• $11.54-12.12 USD per hour/depending on your location and skills/experience

• 15 Days Paid Time Off + Christmas Day + New Year's Day Paid Off

Our Recruitment Process

• Step 1: Initial screening call with our recruitment team

• Step 2: Assessment to showcase your skills (if applicable)

• Step 3: Final interview with our Hiring Manager

• Step 4: Offer extended

Life at Search Atlas Group

We are committed to fostering a healthy work-life balance, innovation, and a collaborative, inclusive culture—no matter where you work. We host monthly virtual game days and events, and our team enjoys the flexibility of contributing to charity initiatives of their choice. We believe in supporting both personal growth and professional success, ensuring that remote work doesn’t mean disconnected work.

Here’s a look into our core values:

1. Collaborative & Engaged: We’re a tight-knit team that supports each other and shares knowledge.

2. Excellence Driven: We aim for the highest standards, always raising the bar.

3. Self-Starter Mentality: We take initiative and problem-solve independently.

4. Innovative: We embrace change, experiment, and think outside the box.

5. Student Mentality: We learn from our mistakes and constantly evolve.

Why Join Us?

We’re proud of the recognition we’ve received for our growth and commitment to creating a positive, inclusive work environment. Here are just a few of the accolades that highlight our success and culture:

• Nevada’s Top Workplaces - #1 Small Business, Best New Ideas

• Best Start-Up Agency (U.S. Search Awards)

• Top B2B Companies (Clutch)

• Inc’s On The Rise and Best Places to Work (Inc. Magazine)

• Great Place to Work Certified (Great Place to Work)

These awards reflect the hard work, dedication, and passion of our entire team, and we’d love for you to be a part of it!

Want to hear more? Here is our Founder, Manick on why you should work with us at Search Atlas.