This role is remote and open to any country, working in EST

Description

Hi, we’re Search Atlas! We’re a rapidly growing SEO software company and full-service digital agency that helps websites improve their Google performance. From Fortune 500 companies to Silicon Valley startups, our clients trust us to drive results, and we're looking to bring on a SEO Client Success Coordinator to help us propel our growth.

If you’re organized, proactive, and passionate about supporting clients while working in a fast-paced tech environment, we want to hear from you!

Requirements

• +2 years of experience in client success, client services, or project coordination in Digital Marketing or Marketing sector (SEO environment experience is a plus)

• Strong organizational and communication skills, with excellent attention to detail

• Experience with project management tools (ClickUp preferred)

• Familiarity with CRM systems (HubSpot preferred)

• Ability to manage multiple client accounts and priorities simultaneously

• Comfortable with financial/billing processes (invoicing, reminders, payment tracking)

• Proactive problem-solver who thrives in a fast-paced startup culture

• Strong written and verbal communication skills in English

Responsibilities

• Serve as a secondary point of contact for clients, supporting communication via Slack, email, and calls

• Send weekly recap emails and ensure client updates are timely and accurate

• Manage client projects in ClickUp: assign tasks, set deadlines, and track progress

• Follow up with contractors and internal teams to ensure tasks are delivered on time and meet quality standards

• Oversee billing and invoicing, send payment reminders, and monitor client payment status

• Keep client and project data accurate in HubSpot and update weekly reports

• Support onboarding tasks, OTTO pixel setup, and SEO-related client activities as needed